Privacy Policy

1. Introduction

1.1 TNW Marketing ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and share your personal data when you visit our website https://tnwmarketing.com (the "Site") or engage with our services.

1.2 We are registered with the Information Commissioner's Office (ICO) and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1.3 By using our Site or services, you acknowledge that you have read and understood this Privacy Policy.

2. Data Controller

2.1 TNW Holdings UK Ltd is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or our data practices, please contact us at our registered office address.

3. Information We Collect

3.1 We may collect and process the following categories of personal data:

• Identity Data: name, job title, company name.
• Contact Data: email address, telephone number, business address.
• Technical Data: IP address, browser type, operating system, referring URLs, pages visited, time spent on pages.
• Usage Data: information about how you use our Site and services.
• Marketing Data: your preferences in receiving marketing from us and your communication preferences.
• Lead Data: data collected through our lead-generation services on behalf of clients, which is always opt-in data.

4. How We Collect Your Data

4.1 We collect data through:

• Direct interactions: when you fill in forms, correspond with us, request a quote, or engage our services.
• Automated technologies: as you interact with our Site, we may automatically collect Technical Data about your equipment, browsing actions and patterns using cookies and similar technologies.
• Third parties: we may receive data from analytics providers, advertising networks, and search information providers.

5. How We Use Your Data

5.1 We use your personal data for the following purposes:

• To provide and manage our services to you.
• To communicate with you about our services, including responding to enquiries.
• To manage our relationship with you, including notifying you about changes to our terms or privacy policy.
• To administer and protect our business and this Site.
• To deliver relevant content and advertisements to you.
• To use data analytics to improve our Site, services, marketing, customer relationships and experiences.
• To comply with legal and regulatory obligations.

6. Legal Basis for Processing

6.1 We process your personal data on the following lawful bases:

• Consent: where you have given clear consent for us to process your personal data for a specific purpose.
• Contract: where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legitimate interests: where processing is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Legal obligation: where processing is necessary for compliance with a legal obligation.

7. Data Sharing

7.1 We may share your personal data with:

• Service providers who assist us in delivering our services (e.g., hosting providers, CRM platforms, analytics tools).
• Our clients, where data is collected as part of our lead-generation services (with your prior opt-in consent).
• Professional advisers including lawyers, bankers, auditors and insurers.
• Regulators and other authorities who require reporting of processing activities in certain circumstances.

7.2 We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not sell your personal data to third parties.

8. Data Retention

8.1 We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

8.2 To determine the appropriate retention period, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process the data and applicable legal requirements.

9. Data Security

9.1 We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

9.2 We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

10. Cookies

10.1 Our Site uses cookies to distinguish you from other users and to improve your experience. Cookies are small text files placed on your device.

10.2 We use the following types of cookies:

• Strictly necessary cookies: required for the operation of our Site.
• Analytical/performance cookies: allow us to recognise and count the number of visitors and see how visitors move around the Site.
• Functionality cookies: used to recognise you when you return to our Site.
• Targeting cookies: record your visit, pages visited, and links followed to make advertising more relevant to your interests.

10.3 You can set your browser to refuse all or some browser cookies. If you disable or refuse cookies, some parts of the Site may become inaccessible or not function properly.

11. Your Rights

11.1 Under data protection law, you have the following rights:

• Right of access: to request a copy of the personal data we hold about you.
• Right to rectification: to request correction of inaccurate or incomplete data.
• Right to erasure: to request deletion of your personal data in certain circumstances.
• Right to restrict processing: to request restriction of processing in certain circumstances.
• Right to data portability: to request transfer of your data to another party.
• Right to object: to object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: where we rely on consent, you may withdraw it at any time.

11.2 To exercise any of these rights, please contact us at our registered office. We will respond within one month of your request.

12. International Transfers

12.1 We may transfer your personal data outside the UK where necessary for the provision of our services. Where we do, we ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards are in place (such as Standard Contractual Clauses or adequacy decisions).

13. Changes to This Policy

13.1 We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

14. Contact & Complaints

14.1 If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

TNW Holdings UK Ltd
61 Bridge Street
Kington, HR5 3DJ
England

14.2 You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO.